Frequently Asked Questions

About the Scenes

Is your content exclusive?

Yes, all our content is 100% exclusive. We focus on making creative, fresh scenes, not on copying or using other work.

How long are your scenes?

Whatever length makes the best scene. Some scenes are over an hour, a few have been 20 to 25 minutes, and most are 40 to 50 minutes.

What makes your content different?

Authenticity, intensity, creativity.

Assylum.com is produced by real BDSM and anal enthusiasts who do their best to recruit talent who enjoy very extreme and demented sex and who can produce an authentic scene involving BDSM and anal fucking. We don't fake any of the challenges the performers face. For example, if a performer can't be marked because she has a scene the next day (a common reality in professional porn), we don't cane her with gentle, massaging taps and ask her to scream so that we can try to sell you an "extreme" scene. Instead, we find another way to authentically challenge her. Obviously, what we do is roleplay, but we seek to create an imaginary world in which for a little while the performers can lose themselves and react naturally.

Additionally, as much as we can, we shoot live style. We don't ask performers to get in position X and give us 20 minutes of this or 20 minutes of that. We don't often do re-takes or use a script. Instead, we build a general concept around a girl's real perversions, design some therapeutic tools and props for the girl, and then leave it to the performers to use those props in an improvisational manner in whatever way feels right. To make this work, we use a combination of fixed and rolling lights, along with a sophisticated wireless audio system that records multiple microphones at multiple volume levels, so that we don't have to re-position equipment during shooting regardless of how the performers move about the sets. This approach involves some tradeoffs but is the best way, we feel, to capture moments of authentic emotion.

We know there is a lot of free porn out there. There is also a lot of great porn showing cocks going in and out of assholes and girls getting tied up in dungeons. So we work hard to stand apart from the usual. Sometimes we spend days brainstorming and testing the props for a single scene. Our goal is to give you fun, crazy, fucked-up, extreme porn that you can't find anywhere else.

What is this commentary thing you do?

For many of our scenes, we provide two audio tracks. These are packaged together in the downloads as viewer-selectable audio channels. One audio track contains the regular sounds. The other audio track adds voiceover from the performers in which they discuss what it was like to do the scene, their personal sexual desires, and their feelings about the culture of sex and BDSM. Assylum.com innovated these features in porn because we believe that the best porn can offer more than pure entertainment; it can also offer education and social and political insights.

How many photos do you offer with the videos?

Unlike other sites that run their video files through a piece of software to blindly extract hundreds of stills, we carefully put together a small set of high-resolution pictures for you. Some of these photos are extracted from the video files and carefully enhanced; others are taken by a photographer using cameras with silent shutters. We'd rather put put more effort into giving you a small set of high quality pictures than less effort into giving you a pile of random stills that you can already see in the video.

Technical Requirements

How do you stream video?

We use adaptive streaming. This means our system will automatically adapt to the speed of your connection. If you have a fast connection, you will receive 720P video at a high bit rate for the best quality. If you have a slower connection, you will receive the video at lower resolutions and bit rates. Viewers with very slow connections, such as dial-up connections, may need to download the video before being able to watch it smoothly.

How do I watch downloaded video and hear performer commentary?

We offer regular members downloads in up to 1080P resolution. Premium members also get access to downloads in 4K resolution.

Many downloads have two audio tracks: a track with commentary and a track without commentary. Not all media players can access both audio tracks. We strongly recommend VLC media player, which can access both tracks. To listen to performer commentary in downloaded videos in VLC media player, go to the Audio menu, choose Audio Track, then click track 2.

Premium members need a very fast computer and video card as well as a 4K monitor to play back 4K video downloads.

About our 4K content

Do you actually shoot in 4K?

Yes, we do. Up until early 2015, we shot primarily with a big, heavy movie camera in 4K. For a couple of shoots, we supplemented the footage with a small 1080P camera when we needed to get certain angles that were impractical with the big 4K camera. Starting in March 2015, we switched to a new system with more compact 4K cameras that are enabling us to capture more angles and more moments in all 4K.

Why do you shoot in 4K?

Because on a big screen up close, it looks amazing!

What kind of files are the 4K downloads?

They are mp4 files encoded in the H.264 video format. These files are very large, unfortunately, and can take several hours to download, but the quality is amazing. In the future, we will likely switch to a newer video format, such as H.265, but we are waiting for technology to catch up to the new formats before we use them.

Customer support and cancellations

How do I cancel or get billing help?

Depending on your biller, visit Verotel at https://www.vtsup.com/en/start, Epoch at https://epoch.com/en/index.html, or SegPay at segpay.com.

How do I get other support?

For general customer support, please contact us online.

How do I contact the company?

Assylum.com is owned by Two-Flame Media, LLC. Our address is 924 Bergen Ave, Suite 183, Jersey City, NJ 07306.

Refunds

How do I get a refund for my subscription?

If you are unable to use our site for technical reasons, we will gladly refund your subscription fee within 3 days of purchase or as required by applicable law. Please contact us to request a refund. We will not grant a refund in obvious cases of abuse, such as when a member downloads numerous scenes within a very short period and then requests to get their money back.

How do I get a refund for purchases from the online shop?

We do not generally provide refunds for purchases from the online shop. If an item was damaged in shipping, please contact us.

Shipping policy for store purchases

How do you ship physical goods?

We ship all items within 72 hours via USPS, FedEx, or UPS ground service. Buyers should allow 5 to 10 days from date or purchase for items to arrive.

Where do you ship?

Currently, we only ship physical goods to addresses in the United States. However, we sell Visitor Passes (memberships to Assylum.com) to persons anywhere in the world unless local laws prohibit us from doing so.